Frequently Asked Questions

Welcome to the Archiroast support center. We’ve compiled answers to the most common questions about our T-shirts, hoodies, ordering process, and shipping policies. If you can’t find what you’re looking for here, please don’t hesitate to reach out to our customer service team.

Business and Products

What products does Archiroast sell?

Archiroast specializes in premium quality apparel, focusing primarily on high-grade T-shirts and cozy hoodies. Our collection features a variety of fabrics, including organic cotton blends and fleece-lined materials, designed for comfort and durability. Each piece is crafted with attention to detail, ensuring superior stitching, vibrant prints, and long-lasting wear.

What makes Archiroast different from other apparel brands?

We prioritize quality over quantity. Unlike fast-fashion retailers, Archiroast focuses on timeless designs and sustainable manufacturing practices. Our commitment to exceptional customer service means we are always here to help ensure you love every piece you wear. From fabric selection to final packaging, every step is handled with care.

Ordering and Payment

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed securely through trusted third-party payment gateways that utilize industry-standard encryption technologies.

Is it safe to shop on your website?

Absolutely. Your security is our top priority. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and financial data during transmission. Additionally, our payment processors adhere to strict PCI-DSS standards to ensure that your transaction information remains safe and confidential.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us immediately. We can accommodate modifications or cancellations if the request is made within 12 hours of placing the order, provided the item has not yet been shipped.

Shipping and Delivery

Which countries do you ship to?

Archiroast ships internationally to many countries worldwide. The specific list of available shipping destinations is displayed at checkout based on your location. If you do not see your country listed, please contact us to inquire about availability.

How long does delivery take?

Delivery times vary depending on your location and the shipping method selected:

• Standard Shipping: Typically takes 7–21 business days.
• Expedited Shipping: Typically takes 5–12 business days.
• Express Shipping: Typically takes 3–7 business days.

Please note that processing times may apply before the item is handed over to the carrier.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to the carrier’s website. You can use this number to monitor the status and location of your package in real-time.

Will I have to pay customs duties or import taxes?

Yes, international orders may be subject to customs duties, import taxes, or other fees imposed by your country’s government. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. Please check with your local customs office for more information.

Returns and Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Refunds will be issued to the original payment method used for the purchase.

How do I initiate a return?

To start a return, please contact our customer service team to request a Return Authorization (RA) number. Once approved, you will receive instructions on where to send your package. Please include the RA number and a copy of your order receipt inside the package.

When will I receive my refund?

After we receive and inspect your returned item, refunds are typically processed within 5–10 business days. The time it takes for the funds to appear in your account depends on your bank or credit card provider.

Do you charge a restocking fee?

No, Archiroast does not charge a restocking fee for eligible returns. However, please note that original shipping costs are non-refundable unless the return is due to an error on our part (such as a defective or incorrect item).

Product Care and Sizing

How do I choose the right size?

Each product page includes a detailed size chart with measurements for chest, waist, and length. We recommend measuring yourself and comparing those figures to the chart. If you are between sizes or have specific fit preferences, please contact our support team for personalized sizing advice.

How should I care for my T-Shirts and Hoodies?

To maintain the quality and longevity of your garments, we recommend machine washing cold with similar colors and tumble drying on low heat. For printed items, avoid ironing directly on the design. Turning garments inside out before washing can also help preserve print vibrancy.

Account and Privacy

Do I need to create an account to place an order?

No, you do not need to create an account. We offer a guest checkout option that allows you to complete your purchase quickly and easily. Creating an account is optional but helps you track future orders and save your shipping information.

How do you protect my personal information?

Your privacy is important to us. We comply with all applicable data protection regulations. For full details on how we collect, use, and protect your information, please refer to our Privacy Policy. We use SSL encryption and secure servers to safeguard your data.

Can I unsubscribe from promotional emails?

Yes, you can opt out of marketing communications at any time. Simply click the “unsubscribe” link located at the bottom of any email you receive from us, or contact our support team directly to remove your email address from our list.

Customer Service

How can I contact customer service?

You can reach us using the contact details below:

You can also visit our main website at archiroast.com for additional resources and support articles.

What are your customer service hours?

Our standard business hours and specific support availability are provided via the

shortcode above. Generally, email inquiries are responded to within 24–48 hours. We strive to resolve all issues as quickly as possible.

What information should I include when contacting support?

To help us assist you efficiently, please include the following in your message:

• Your Order Number
• Your Full Name
• The Email Address associated with your account
• A clear description of the issue or question you have
• Photos (if applicable, e.g., for damaged items)